Choose either superb comfort of a cruise ferry, no-frills economie service or speed across The Channel on our fast craft. . I had a booking to travel in April 2020 which became impossible to use and while I had booked flexi tickets, BF refused to refund me in full so I kept the . Taking the ferry to France. Corsica Ferries Flexi Offer. Vehicle. Brittany Ferries are still operating some services to France and Spain and customers can amend their sailing to one of these, amendment fees have been suspended temporarily. MoneySaving Newbie. - See 3,315 traveler reviews, 838 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Check out what 14,508 people have written so far, and share your own experience. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Do you agree with Brittany Ferries's 4-star rating? View more details. Payment: Full payment at time of booking. Full payment is required if booking within 60 days of travel. As a consequence of the supposed 'cancellation' we had to find an alternative route to Ireland and so booked flights. The reason given by their call centre was "the ship will sail on 21st June". . Look through the ferry options available or search for your journey if you have the details. Book your next trip today! They are kept for a maximum of two years and are accessible only by Brittany Ferries services. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. I have been "stuck" in Brittany since the ferries stopped in March, but enjoying the unlimited gardening ! Plan your next ferry to Corsica, Sardinia or the Balearic Islands with Corsica Ferries and get all the benefits of a Flexi fare for the same price as a Standard ticket.. You'll be able to change your ticket with no extra charge and have the security of knowing you'll also be able to cancel your booking . I cancelled a Flexi ticket booking on the website and received no refund, a Flexi ticket entitles you to a 75% refund. I have just spent several weeks arguing with Brittany Ferries about my return crossing, but theirs was a . Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday. #1. You cannot change it online and have to ring. Brittany Ferries are still operating some services to France and Spain and customers can amend their sailing to one of these, amendment fees have been suspended temporarily. Phone. In compliance with the Data Protection laws, you can exercise your right of access to your data and have . P and O Ferries refund. Its similar to the shuttle where you can get a flexi ticket but pay more to do so. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Review of Brittany Ferries Reviewed June 15, 2021 Cancelled our family holiday in France due to French and British government advice not to travel. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. . T&Cs apply. The complete range of Brittany Ferries ticket tier benefits follows: Economy Cheapest fare, full payment on booking, no refunds on cancellation and £20 fee for amendments to a booking Standard The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. I've crossed the channel with Brittany Ferries many times in the past but obviously a lot less recently. The Pont-Aven is Brittany Ferries flagship cruise ferry offering regular sailings between Ireland and France. . Rog and Sue. So now we have ferry tickets and flight tickets and are trying to get some money back from Direct Ferries. Brittany Ferries: Brittany Ferries Farce - See 1,149 traveler reviews, 442 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. | Read 8,181-8,200 Reviews out of 13,569 . Thoughts and advice very much needed please. apart from Brittany Ferries who have refused to refund our £119 deposit. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. (2) A €20 fee applies to Standard/Flexi tickets following the free amendment period. Date: Sunday, 1 August 2021 10:52 Source: Corsica Ferries. Check out what 14,508 people have written so far, and share your own experience. 306. Compare and book ferries to France . Three weeks on and I still haven't managed to speak to somebody. The complete range of Brittany Ferries ticket . Although this is generous, I would prefer the monies paid now for obviously reasons. We want to book for the end of August from Plymouth to Santander to return end of September.Crossings are available but even with a flexi ticket we could lose all the money if the GB rules still require 10 days expensive quarantine and we cancel. P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Sail this summer from just £124 with Brittany Ferries. Bear in mind a Flexi ticket . Go to Brittany Ferries deal >>. Fees are in addition to any price increase that may apply. We have Brittany Ferries bookings for late July (a Flexi ticket). Do you agree with Brittany Ferries's 4-star rating? ¡Hola Salamanca! I had a booking to travel in April 2020 which became impossible to use and while I had booked flexi tickets, BF refused to refund me in full so I kept the booking with an intention of using it eventually. TRAVEL . Do you agree with Brittany Ferries's 4-star rating? A truly appalling service. Do you agree with Brittany Ferries's 4-star rating? I called Customer Services who sorted it out . Hi. #1. For example when booking an Economy ticket they take the full fare straight away. Will I get a refund if I cancel my booking? Return trip One-way . You can easily amend your booking online at any time prior to your departure date by clicking on the "My Pages" link located at the top of the site and following the instructions. £20/€20 per amendment within 4 hours and after outward sailing : . When I received an email telling me my crossing from Portsmouth on 10th July was happening I planned a brief visit to the UK and bought a ticket back there. 24 hours later BF cancelled the sailing for the 10th and issued a refund . (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. . We have booked a return ferry crossing to Santander on a flexi ticket. mishandling of the situation.Have since received a phone call from them,full of excuses and apologies,offering to refund the first two tickets by means of a voucher by the end of today . 2. Cancellation: 0 - 13 days before travel. Do you agree with Brittany Ferries's 4-star rating? Planning and travel advice. 15 April 2020 at 10:34PM. Never had a problem before, been using BF for years but this year is a bit different. | Read 8,201-8,220 Reviews out of 13,470 Depending on your chosen ticket type, the conditions for cancellations will vary. . I am looking to book for August 2021, but trying to mitigate against as much risk/loss as possible in case have to cancel. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Sale. . An amendment fee may be applicable depending on the fare type you have . In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a £50 per person deposit. Emailed twice in the last month, no replies plus . May 5, 2020 #1 The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. Expires at 23:59 on Tuesday 31st May 2022. . Changing fee: €12,50 per crossing. The difference between the tickets is quite significant. your holiday is in the best possible hands! Click on the relevant ferry and add it to your basket. Ferry-inclusive holidays, special offers and promotional bookings; all bookings where a passenger has been declared with a disability or reduced mobility. Brittany Ferries: Disappointed Long term Brittany Customer - See 1,165 traveler reviews, 447 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. I have a non refundable ticket for a Hull Zeebrugge crossing on 9 June. . Proceed to checkout and fill in all required information. Full payment is required if booking within 60 days of travel. Contact our call centre on 01304 44 88 88 between 09:00 and 17:00 Monday to Sunday. View more details. The sailing is only operating as freight only. Sail destinations include France & Spain. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. cancelled 3 times I was left with countless vouchers .I've used most of them but the . The reason given by their call centre was "the ship will sail on 21st June". It is because on 22 April BF are introducing new ticket types, Economy, Standard and Flexi. I cancelled a Flexi ticket booking on the website and received no refund, a Flexi ticket entitles you to a 75% refund. Welcome Brittany Ferries UK. apart from Brittany Ferries who have refused to refund our £119 deposit. Pont-Aven. Passengers can cancel their reservation or change some details via the DFDS website or by calling them over the phone. If you need to manage these types of booking, please call our Reservations Team on 0330 159 7000. Having paid extra for a so called flexible fare as return trip was likely to change I discovered to my cost that:- I1. The complete range of Brittany Ferries ticket . In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a £50 per person deposit. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . Brittany Ferries have cancelled my sailing on May 3 to Santander. I called Customer Services who sorted it out . Brittany Ferries: Brittany Ferries Farce - See 1,152 traveler reviews, 445 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Cancellation: Up to 48hrs before travel. Brittany Ferries: Brittany Ferries Farce - See 1,152 traveler reviews, 445 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. In compliance with the Data Protection laws, you can exercise your right of access to your data and have . What CAN'T be amended online? . If you need to manage these types of booking, please call our Reservations Team on 0330 159 7000. ^A £3 cancellation fee per sailing applies to Flexi and Premium bookings. I don't mean to be cheeky but does anyone have a discount code for Brittany Ferries by any chance? Calais & Dunkirk - Dover. Check out what 14,500 people have written so far, and share your own experience. What's the easiest way to cancel my booking? Book with confidence and say 'Oui' to flexible tickets Save up to £100 on spring escapes to France & Spain Say 'Oui' to the holiday you've been longing for! With up to 15 sailings a day at peak times, unbeatable on-board services, and friendly staff to help out every step of the way, it's never been easier to get a ferry to France with our Dover to Calais crossing - so what are you waiting for? Outbound date. There are also a big difference between what amendments you . The information collected on this form is recorded in Brittany Ferries contact management platform for the follow-up of contacts with customers. Brittany Ferries cancelled our outward trip and emailed us stating we would get a refund,. The invoice showed €819.75 until the very last moment then changed to €986.54. | Read 6,741-6,760 Reviews out of 13,473 . Full payment at time of booking. Welcome to Brittany Ferries. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Canceling or Changing Reservation by phone: 02-32-14-68-50 (France); 02-514-17-74 (Belgium) Dieppe - Newhaven. . Flexi Tickets are available on all operators, with the exception of Eurotunnel VP (Vans on Passenger). Flexi Fare: Flexible fare with benefits. . Ferrysavers is the place to save money and book cheap ferries. Covid-19 travel hub. Brittany Ferries: Summer sailings from £124. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. 50% of booking value as cancellation fee. | Read 6,741-6,760 Reviews out of 13,473 . . Email. Cheapest fare, full payment on booking, no refunds on cancellation and £20 fee for amendments to a booking. FERRY ONLY. Good Afternoon sowenna I am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. They are kept for a maximum of two years and are accessible only by Brittany Ferries services. . Thank you in advance! I have not been able to contact Brittany Ferries via email -and I have sent many emails at least 2 or 3 a week. You can also amend your return sailing even if you have already completed your outward sailing. (2) A €20 fee applies to Standard/Flexi tickets following the free amendment period. Apr 22, 2020. . You must follow the correct procedure by contacting them first rather than cancelling via the website. Hotel break offers in France Discover a getaway with a difference by combining a cruise from Portsmouth, Poole or Plymouth, with a stay in some of the finest regions of France. Brittany Ferries: Flexible tickets - See 3,313 traveller reviews, 838 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Service information. Cancellation: 14 - 60 days before travel. Changing fee: €15 per crossing. 13 May 2020 at 7:12PM edited 14 May 2020 at 3:16PM in Coronavirus Travel Help & Info. Flexi we offered all of our customers the opportunity to cancel their booking and receive a voucher for either the deposit or full amount of their booking depending on what . May 5, 2020. I should add a tip for Brittany Ferries, for enjoying the food. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. I found it impossible to amend my Flexi ticket online, the website directs you to a customer services number and for 3 days I have tried without success to get someone to answer the phone . Bear in mind a Flexi . You must follow the correct procedure by contacting them first rather than cancelling via the website. Our routes take you closer to popular holiday destinations, saving miles of driving, fuel costs, tolls and overnight stops. Where an operator charges no show or late cancellation fees, you will still be liable for these in the event of you not turning up for a booked crossing or for a late . Brittany Ferries: Poor information when booking, change in description after booking - See 1,178 traveler reviews, 448 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. . . Brittany Ferries: Disappointed Long term Brittany Customer - See 1,147 traveller reviews, 442 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Bienvenue Brittany Ferries France. If you're concerned about the risk of cancellation as a result of the ongoing COVID-19 disruption, please note your booking can be amended free of charge from as little as 4 hours before departure for Flexi tickets or up to 2 weeks before departure for Standard tickets, when using the manage my booking facility at brittany-ferries.co.uk Bought a flexi ticket, I've had to cancel my booking, more than 60 days in advance. 100% cancellation fee; no refund. We like many others had our travel plans with Brittany ferries cancelled this Easter. Flexi : Free amendments up to 4 hours prior to outward sailing. The Flexi tickets appear the best way to do this, but obviously cost a little more. | Read 8,501-8,520 Reviews out of 13,861 Book with lowest fare finder. Brittany Ferries: Worst Customer Service in the World - See 1,149 traveler reviews, 442 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. It was only by chance that we found out from the ferry company itself that the sailing was back on. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . Posted: 11:45 - 18 Aug 2020 Post subject: Brittany Ferries cancellation query I have a ticket booked for France on Thursday, but can't go since that country went on the Naughty List last week. Brittany Ferries: Excellent service - See 1,155 traveler reviews, 445 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. with Standard they take 50% and on the Flexi it is 25%. The information collected on this form is recorded in Brittany Ferries contact management platform for the follow-up of contacts with customers. Fees are in addition to any price increase that may apply. . . Routes. Sail with Brittany Ferries from Portsmouth, Poole or Plymouth direct to France and Spain. Been told my refund is non-returnable which I was never told nor is it on their website. If customers doesn't wish to amend their sailing, they can have a credit note for future travel, valid for 2 years (one voucher per sailing in the booking will be issued). apart from Brittany Ferries who have refused to refund our £119 deposit. Bear in mind a Flexi ticket still means they keep . They do not answer the phone and they cut you off after 1 minute exactly, if you are prepared to wait. Service is not good at present. The reason given by their call centre was "the ship will sail on 21st June". Check out what 14,924 people have written so far, and share your own experience. Check out what 14,617 people have written so far, and share your own experience. Cancellation fees and refunds; Days until first scheduled outbound travel date Economy Standard Flexi ; 60 or more : Non-refundable : Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater : 15-59 : Non-refundable Our crossing £970 had been paid in full, however we can not get a refund and are only being offered a travel voucher valid for 2yrs. It is NOT flexible after you have made the outbound journey and it cost another £20 to change on top of the extra for the flexible option in the first place What a CON. Please send any questions or comments to: help@poferries.com or submit an enquiry. Full refund, as travel credit (valid for travel to end 2022) OR a refund to original payment card less fees. Brittany Ferries: Poor communication. All hotel and travel companies refunded us promptly and in full, apart from Brittany Ferries who have refused to refund our £119 deposit. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Flexible ticket options to suit you CHECK OUR TIMETABLE BOOK NOW . Flexi Tickets are charged at a cost of £2.50 / €3.00 per crossing. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. I have a 'flexi-ticket' which is transferable to a different date but have questions (obviously am trying to contact the company but yeah good luck with . With over 50 major European ferry companies to choose from, including DFDS Seaways, Eurotunnel, Brittany Ferries, Stena Line, Irish Ferries, P&O Ferries and Condor Ferries, Ferrysavers will compare the best deals on ferry crossings for you! I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. At the payment screen, copy and paste your Brittany Ferries voucher code into the "Discount Code" box and click "Apply". If customers doesn't wish to amend their sailing, they can have a credit note for future travel, valid for 2 years (one voucher per sailing in the booking will be issued). T6 Beach 150. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). Brittany Ferries General Ferry Booking Terms and Conditions. You can also cancel your booking. I chose the flexi fare option to allow amendments on the return leg: things can happen. To contact their * 7000 contact centre to amend our booking due to paid. 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