We strongly recommend that you upgrade to a more current browser. If Airplane Mode is on, you won't be able to connect to the Internet. If these things don't . Sorry we can't access your billing info right now. Pay per view. - anything on the network. 1. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. The modem we looked at online was an Arris TM1602A. Turn Off your computer/device Unplug your modem and router, and let it stay for about 5-10 minutes Plug in your modem and router back, and wait for few minutes for it to initialize the network Turn on . An ethernet cable works a bit better, because your router will disconnect your from the wireless network for a moment while it switches channels. Optimum ID to view and pay your bill, or to grant access to additional users Sorry, we can't accept online payments for your account. If you're not connected or don't see your network name, scroll down to Wi-Fi. Let your router and modem boot back up then try connecting from the tablet. Contact us at (866) 213-7456 to make a payment. from malware, phishing and viruses with our built-in security. More features and settings. Optimum ID to view and pay your bill, or to grant access to additional users Sorry, we can't accept online payments for your account. To my fellow posters here, my router is not your router, my xp settings are not your xp settings, I refuse to use messenger, my questions and view of what is wise is not equal to yours! Once in the router configuration, locate the port forwarding settings, often in a section such as Applications & Gaming or Port forwarding. Total with taxes is $80. Having trouble connecting? By Shane C. of PcWinTech.com . Sorry we can't access your billing info right now. Under Router Information, make sure that your router's IP Address is 192.168.1.1 or 192.168..1 . And lastly, if you're an AW (or Destiny) gamer and looking for a gaming community; check out rG: Rapturegammingcommunity.net. Whether you're hooked up to Wi-Fi but without internet access or you're having trouble with a wired Ethernet connection, we'll show you the quickest methods to identify the problem and get back online. Reconnect the power to your modem and wait for it to connect to the Internet (about 1 minute). Depending on which router the person has (Some routers are easier than others at setting up port forwarding rules) it can be easy to setup, but not easy to get working. the infrastructure they will only keep for old cable is 16x4 docsis 3.0. Just tap on the "Show advanced options" button to access more options related to the network setting. To find your router's IP address, type cmd in the Windows search bar and press Enter to open the command prompt. Open your router configuration. Restart your network devices. They will probably send the request to web development or engineering to fix this OR they will try themselves. Wait 30 seconds. If you're a frequent traveler, make sure to use YouTube TV at least once every 3 months in your home area. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Access your router settings by inputting your router IP address into your browser. Try using ports 110 (incoming) and 587 (outgoing). Get our Service Protection. His suggestion was to temporarily use an Optimum approved modem, one that receives firmware updates. More features and settings. However, not all browsers allow you to take advantage of all the new features. Give us your account number (you can find your account number on your Optimum bill in the upper right hand corner, at the top of the packing slip included with your modem or on your Optimum Store receipt). Optimum ID to view and pay your bill, or to grant access to additional users Sorry, we can't accept online payments for your account. It assumes that the reader has both working knowledge of all products involved, and the ability to perform the tasks outlined in this section. i have a web site i use but now when i log on it says your browser is not officially supported. Pay Online Pay in Person Pay by Mail View my bill Manage payment methods Manage automatic payments In order to help determine the cause of any issues you may be having listening to Pandora, we will collect some information about your system and run a few tests. Among 3 Optimum e-mail accounts: 1) My personal. Check the network status on your Fire TV device: Go to Settings. I understand that you're having a problem with your internet network/ service. Common Problems & Fixes For Port Forwarding. Change the Wireless Router Settings for optimum settings. We've altered some settings on your account this afternoon which will hopefully help with the issues you're experiencing. This guide will help you check your equipment to solve the problem. Open your phone's Settings app. Access the Configuration Manager by pointing your browser tothe default IP address and re-enter your configuration according tothe Install Guide. 10.0.1.1. 3> at the top click on wireless on the BLACK bar at the top. Check your internet connection. But first, we highly recommend you stop now and try restarting your modem and router (instructions are provided later on this page). Learn more. Locate your WiFi network name (SSID) and password on your router or Altice One. From the IP Settings menu, change the field from DHCP to Static. I'm trying to access router settings but it says "sorry we're having trouble accessing your router settings" for three days. If new firmware is available, click Yes to update the firmware. Review the report below. There are typically two band settings - a 2.4GHz (gigahertz) band that offers greater internet signal coverage for farther distances but typically performs at lower speeds, and a 5GHz band which transmits data faster but at shorter . Try clicking that and see what happens. We've detected that you're using an older version of Internet Explorer. Check your number is still active. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds. Next, click on Wi-Fi just below Airplane Mode. This is a series of numbers that denotes its "location . Pay Online Pay in Person Pay by Mail View my bill Manage payment methods Manage automatic payments Once you tap on the Settings icon on your iPad, the first setting you want to check is at the top of the screen: Airplane Mode. If new firmware is available, click Yes to update the firmware. Sorry to hear that you're having problems with the settings for Microsoft email client. Compatibility View tells websites that you're running an earlier version of Internet Explorer. At the bottom gear symbol, make sure your settings option is set to Expert. By default, this is set to 20%. 2) My business. If The Freestyle projector does not see your Wi-Fi network or will not connect to the Wi-Fi network, there are a few things to check to determine if the issue is with The Freestyle or with your network equipment. Apologies for the delayed response. If required, connect the UWA-BR100 wireless LAN adapter to the USB input on your TV. If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.. After 10 seconds, press the Sleep/Wake button.. Once your device powers on, try Netflix again. My Vodafone requires you to be connected to our mobile network or Wi-Fi. Press Play/Pause on your remote to see your network status and follow the recommended steps. Just got my FIOS internet installed last friday. Sorry we can't access your billing info right now. Can you try to restart your Network to refresh the connections. Ubiquiti Unifi Amazon Eero Netgear Orbi Google Nest WIFI With TV to GO watch TV when you're away from home, anywhere there's internet. If the issues persist, we can thank 100% rule out my equipment and have more ammunition against Optimum, to get them to repair my lines. Check out this support article for troubleshooting steps for accessing mobile data. After you regain access to your router, to prevent further login issues, make sure that your firmware is up to date: Click ADVANCED > Router Update > Check. He said they did it because customers keep changing security settings. Navigate to your router's local address - In the address bar, type the IP address of your router. 3 Plug the power cord back in to the modem and wait until it has fully restarted. On your PC: Open the Microsoft Store app. This document is not intended to suggest optimum installations or configurations. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on. (and yes, anything 192.168. is non-routable. Log in with router username and password. Open HBO Max and try streaming again. Learn how to test and verify devices connected to your BGW210 are properly setup to connect at 802.11n speeds. TV channel guide. - Arris CM8200 (DOCSIS 3.1) For 1Gig Cable Service - no phone ports, can't be used if you have Optimum Voice - Arris TM3402 (DOCSIS 3.1) FOR 1Gig Cable Service WITH Optimum Voice - has 2 phone ports. Then power them back on in the following order: modem -> router -> PC (wired) -> laptop (wireless) and see if that fixes the issue. Plug in your modem and wait until no new indicator lights are blinking on. Optimum isn't even going Docsis 3.1, they're going ftth. Cool! Visit "Guest Network" and make sure the "Enable SSID Broadcast" check box is ticked. 10.0.0.1. After you regain access to your router, to prevent further login issues, make sure that your firmware is up to date: Click ADVANCED > Router Update > Check. Name the guest network and select a security option, then click "apply" to save the settings. Get the most out of your home network. 4. Wait for the update to complete successfully, then close and reopen the Phone Link app on your PC. See all our security options. He told me that: 1) there is a network problem on OOL's end and that I would not be able to access the router, and 2) [This is even better] the Ubee UBC1322 does NOT have a bridge mode, so you cannot turn off the router and use the box only as a modem (I have my own router). This primarily has to do with their latest security release on May 12. Power Cycle Your Hardware. Port forwarding can sometimes be a rather big pain in the butt. Went with the 20/20 package. DVR. I have a linksys router wireless-g model wrt54g from a previous company service i had a while back, I just had optimum installed and they are charging me for their router, I would like to use my own r … 900, or at h. The following links provide instructions on how to integrate Microsoft Office 365 with RSA SecurID Access. If the lights aren't working right, you could have an issue with the modem, router, or internet . Send us the report by clicking "Send Report". The best way to do this is to backup your phone first to the cloud. Many routers . If there is a power outage, or if there is a disruption to the cable network or facilities, the Service will not work. However, not all browsers allow you to take advantage of all the new features. So I called optimum and they said just a few months ago they changed it so that customers cannot access their router settings anymore. 1. Under Router Information, make sure that your router's IP Address is 192.168.1.1 or 192.168..1 . We protect you. Reconnect the power to your router and wait for it to connect to the Internet. It will display basic information related to your Wifi network. Turn your Blu-ray player back on and try Netflix again. If you're connected, you'll see a green checkmark that says 'online.' If you're not, try reconnecting. Basically, if you're using the TLS setting then you should not be using ports 995 or 465. Tap Settings. If a menu setting is . Optimum ID to view and pay your bill, or to grant access to additional users Sorry, we can't accept online payments for your account. 192 .168.1.1. . Select Network. If an update is available to you, select Update and wait for the update to complete successfully, then select Open. 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